Putting high quality care first

GP and patient1

Quality and safety of patient care must always come first and we are committed to making high quality, safe care our top priority. This is why the first of our five goals is make care safer.

We work with all providers of health and care services in the city to ensure that safe and high quality care is top of the agenda, whatever the setting. We support health and care providers, and also challenge them where appropriate, to ensure the very best services are being provided to the people of Southampton.

As part of our commitment to safe and high quality care we have a dedicated Quality Team, which includes experienced nurses. The team work jointly with Southampton City Council as part of our Integrated Commissioning Unit.

Quality and safety are represented on our Governing Body by our Chief Nurse and Director of Quality and Integration, Stephanie Ramsey, and our GP lead for quality, Dr Ian Ward. A Quality Exception Report is presented to the Governing Body each month, which highlights any potential quality concerns and outlines the actions in place. These reports can be viewed as part of our Governing Body papers.

There is also a section on quality, safety and infection control in each of our annual reports.

Patient experience and insight – holding providers to account

A doctor and a patient looking at information in a leaflet The CCG regularly reviews patient feedback on the quality of its providers through monthly Clinical Quality Review Meetings (CQRM).  These are attended by representatives from our providers and the CCG’s quality leads. 

The comments we receive about providers from local people, through our Patient Experience team, are monitored at the meetings.

This offers the CCG opportunities to discuss the detail, identify any trends and assure itself that the experience of its patients – both positive and negative – is being used to drive quality improvements across the healthcare system.

In addition our providers share with us their Patient Experience feedback reports and the results from their surveys, including the Friends and Family Tests.